At UNFLTRD, we take immense pride in crafting and delivering high-quality products to you. Due to the nature of our products and in adherence to strict hygiene and safety standards, we follow a no return or exchange policy once a product has been delivered.

Replacement Policy (Applicable Only in Special Cases):

Replacements will be considered only in the following cases:

• Damaged / Broken product upon delivery
  
  

• Incorrect product received
  
  

• Missing items in the package
  
  

Important Conditions:

• Claims for damage, incorrect product, or missing items must be made within 24 hours of receiving the order.
  
  

• Unboxing video is mandatory — Please record a clear video while opening your package. The video must be uncut and start from the sealed package.
  
  

• We are sorry but any claims without an unboxing video will not be accepted.
  
  

• The product must be in its original packaging along with any free gifts or samples included in the order.
  
  

How to Raise a Claim:

1. Email us at hello@unfltrdluxury.com or WhatsApp us at +91-9008708670 within 24 hours of receiving your order.
   
   

2. Share your order ID, a brief description of the issue, and the unboxing video.
   
   

3. Our team will verify the claim and contact you within 3-4 business days regarding the resolution.
   
   

Non-Returnable Products:

• All perfume products are non-returnable due to hygiene and safety reasons.
  
  

• Returns/exchanges are not accepted for reasons such as personal dislike of fragrance, change of mind, or allergies.
  
  

We appreciate your understanding and are always committed to providing you with premium products..